We have put in place some frequently asked questions so that you are equipped in understanding and tackling issues that may crop up. Though we ensure that our customer care cell answers to your queries we have put in place some instances for your quick know how;
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email or a SMS containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the delivery tracking section. We update your parcels AWB number on this section.
What happens if I am not available to receive my parcel?
If you are not available when we attempt to deliver your parcel, we would make attempts to reach you via a phone call and email. Please ensure that you take call/s to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. Even after the second attempt we do not get to deliver the parcel, we would hold on to your parcel for 3 days awaiting further instructions from you before returning your parcel to the processing centre.
Once the parcel has been sent back to us, you must wait until it arrives in our Processing Centre. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Centre for a week from the time we send you an email. If we do not hear from you within this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
In case of COD’s service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account thereafter if you fail to accept your COD parcel when it is delivered to you.
What is the estimated delivery time?
The estimated delivery time would vary from city to city. On an average all major Metro deliveries to take place up to 5-10 days working days depending on the city you reside. We do not undertake overseas orders now, however in case of emergency domestic order we could send it under Premium Express shipping mode where you would need to pay a premium charge, kindly speak to our agent/ executive to know more on 0129-2227728,9999010249 and 9654744197
What should I do if I receive a damaged parcel?
What should I do if a damaged parcel has been left for me?
I have only received part of my order placed
Please be aware that your order may be dispatched in separate parcels and on different dates from different location. In case we do so, we will keep you informed via an email or through a call from our customer agent/executive.
I have received a defective item or my order is incorrect
What is Cash on delivery purchase? (COD)
Cash on delivery is an option where you can buy online and pay when the parcel reaches your door step. Kindly note we accept only cash which is in Indian Rupees and No foreign currency would be accepted.
What is the minimum order size I could place on COD
Are there any charges that need to be paid as COD charges?
Under COD you do not need to pay any additional charges apart from the amount of the product mentioned on the Invoice.
Is the shipping charge refundable?
Shipping charge (which is charged if the order value is less than Rs. 2000) is refundable only if the order is canceled before the order is shipped.
Can I open the parcel before paying the courier the COD amount?
You will first need to pay the amount of the product to the delivery agent and then liable to open the parcel. Note all products are well protected in the Panache clothing India tamper proof bags. If you find the parcel partially or fully opened kindly refuse to accept the parcel and contact our customer agent at 0129-2227728, 9999010249, and 9654744197. Kindly note the delivery agent at your door step is a mere delivery person and not authorized to check on defects and quality.
Can I order a shipment and have the same delivered at another address, as I am sending a gift?
Yes, you can mention the shipping address in the column as given for getting your order (s) shipped or where ever you want the parcel to be delivered. Kindly note, you will need to give the complete address with landmark, telephone number etc to avoid complications.
I am unhappy with the product that I have received on COD, should I call the delivery boy who would be a few steps away?
If you are unhappy with the product received kindly pick up the phone and dial 0129-2227728,9999010249 and 9654744197 and lodge a complaint with our customer agent. Please note that the courier who has come for delivery is not authorized to re-pick up the return parcel. Kindly read through the return and exchange policy to know more.
What happens if I refuse to accept an order placed under COD?
Customers who orders products under COD and refuse to pay on delivery are automatically blocked by the Panache clothing India. This means the customers who have refused order/s would not be allowed to place an order in future on the COD mode. Here this customer could shop through by paying online.
Can I cancel an order that I have placed?
While we have no option for a customer to cancel an order once placed, in all such cases you may get in touch with our customer agent team immediately within 12 hours of the order being placed. If the order is in the processing stage we can cancel it and refund the amount as credit into your registered account. In case if the order is already shipped out we request you not to accept the order at the time of delivery.
Will I get a refund for a cancelled order?
Panache clothing India would refund the entire amount within 15 days from date of claim by the customer.
Can I change my shipping address once I have placed the order?
If an order is placed on COD and during verification if you wish to give an alternate address the same would be accepted. For all other payment modes you may call the customer agent/executive as soon as possible of placing the order to modify the address. Kindly mention your purchase order as reference while you speak to a customer agent/executive, this would simplify things and ease the request placed.
Can I modify an order that I have placed?
We do understand your sentiments where you have placed an order and want to modify it for the size, colour, design or you also need to modify the shipping address. These changes can only be allowed if the shipment is not left our processing center. You may call our customer agent/executive as soon as possible before the order is sent for processing the order to have the modifications done.
What would be the delivery time for products that are order placed?
It would take a minimum of 5-10 days to deliver a product in India depending on the city and place. However in remote places delivery time shall be further modified as per actual.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
What options do I have while making payment?
Panache clothing India gives you multiple payment options for order,
COD – Cash On Delivery
What should I do if my payment fails?
Information passed on to payment gateway is accurate ie. account details, billing address, password(in case net banking)
Your internet connection is not disrupted in the process
How will I know if order is placed successfully?